Welcome to LampsLuma!

LampsLuma.com strives to ensure that you are 100% satisfied with your purchase. However, if for some reason you are dissatisfied with the product, you are entitled to return it within 3 days of delivery. Please be noted that the product must be in good condition and resalable, and that you should contact our customer service before making a return.

Cancellation

You are allowed to make a cancellation and get a full refund before production; after production, there will be a 20% restocking fee. No cancellation is accepted after shipment. We will confirm with you your order and shipping address before production. If you are not available to answer our calls or do not respond to our email within 24 hours, your order will be considered as confirmed.

Return & Refund

Once the item is received in good condition, we will make a refund within 48 hours.

Restocking Fees

Restocking fees do not apply to qualified returned merchandise or cancellation made before production(20% restcoking fee after production). If the return is made within 3 days of delivery, no restocking fee will be applied. Beyond 3 days, or the item is returned in a non-resalable condition, a restocking fee may be charged. We will discuss this on a case-by-case basis. Please email us at Support@LampsLuma.com to discuss.

Exchanges

Exchanges are handled just like returns. You have 3 days to request an exchange with us. We will issue a return authorization for the items you wish to exchange, and process an order for the new product. You will be charged for the new item, whose payment will be paid back to you once the old item is returned to us. In order to begin an exchange, please email Support@LampsLuma.com.

Damaged and Defective Merchandise

If you receive an item that has been damaged during shipment or has a manufacturing defect, please contact us and we will work with you to solve the problem.

All damaged or defective products must be reported within 3 days of delivery with photo proof. Please retain all original packaging and documentation, as they will be needed to process your replacement.

Items returned as damaged or defective but are found to be in working condition after inspection will be subject to a 25% restocking fee and deduction of round trip shipping charges.

Shipments arriving via freight must be inspected prior to acceptance. Any damage, no matter how minor, should be noted with the shipper. Signing for a package and failing to note damage to the packaging will result in the customer assuming responsibility for any damaged merchandise.

Many of our products are shipped unassembled and require assembly upon delivery. If one or more of the individual parts are damaged or defective, they can typically be replaced in a few days. Replacement parts and glass will be provided without additional charges. If you wish to return an item that can be repaired with replacement parts or glass, the standard return policy, including shipping deductions, will apply.

More Saving