Welcome to LampsLuma!
  1. How do you calculate shipping costs?
  2. What is your return policy?
  3. Will I be charged sales tax?
  4. What types of credit cards do you accept?
  5. Can I pay with a method besides a credit card?
  6. Do you offer coupon codes?
  7. What is you warranty policy?
  8. What does processing time mean?
  9. How can i track my order?
  10. If I order more than one item,will they arrive in the same box?
How do you calculate shipping costs?
Shipping costs for freight and express shipments are based on point-to-point calculations, taking into account weight, distance and shipping method. Additional charges for freight shipments may apply. Please see our Shipping & Delivery for more information.
What is your return policy?
Generally, LampsLuma.com accepts returns for up to 30 days from the date of shipment. Products being returned must be new and in their original sealed packaging. Other restrictions apply. Please see our Return Policy for more information. For information products that are defective or were damaged during shipment, please see our damaged and defective goods section of our Return Policy.
Will I be charged sales tax?
You will not be charged sales tax.
What types of credit cards do you accept?
LampsLuma.com accepts all major credit cards, including Visa, Mastercard, American Express and Discover cards.
Can I pay with a method besides a credit card?
In addition to accepting credit cards, LampsLuma.com accepts payment through PayPal.
Do you offer coupon codes?
LampsLuma.com offers various promotional codes throughout the year. To receive the latest deals, sign up for our email list. Certain manufacturers’products cannot be purchased using our coupon codes. Please see each individual promotion for details.
What is your warranty policy?
LampsLuma.com proudly stands behind the fine products it sells. If within one year of your purchase date, you identify a defect in materials or workmanship, we will repair or replace your product. Certain exclusions do apply, so please see our Warranty Policy for more details.
What does processing time mean?
The lamps we are selling on LampsLuma are mostly made by hand,for this kind of products,the processing time will be a little longer than others,which will be about 15 business days after you pay. For other lamps,the processing time will be about 7 business days. We will email you after you place the order and inform you the specific processing time.
How can i track my order?
After the lamp is finish processing,you can track the status of the package online within about 2-3 business days at ec-firstclass.
If I order more than one item, will they arrive in the same box?
Since some items are shipped directly from the manufacturer and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package.
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